Privacy Policy

The controller responsible for data processing on this website is:

ToonyTherapy GmbH
Herderstr. 18
40721 Hilden
Germany

Phone: 0170 2681126
Email: info@toonytherapy.com

Our external Data Protection Officer is:

Dominik Fünkner
Leopoldstr. 21
80802 Munich

Phone: +49 89 250039227
Email: consulting@datenschutzexperte.de

We generally process personal data of our users only to the extent necessary to provide a functional website and our content and services. The processing of our users’ personal data regularly takes place only after the user’s consent. An exception applies in cases where prior consent cannot be obtained for factual reasons and the processing of the data is permitted by legal regulations.

Legal bases for the processing of personal data are:

• Art. 6 para. 1 lit. a GDPR – Consent
• Art. 6 para. 1 lit. b GDPR – Performance of a contract
• Art. 6 para. 1 lit. c GDPR – Legal obligation
• Art. 6 para. 1 lit. f GDPR – Legitimate interests

The personal data of the data subject will be deleted or blocked as soon as the purpose of storage ceases to apply. Storage may also occur if this has been provided for by the European or national legislator in Union regulations, laws, or other provisions to which the controller is subject. Data will also be blocked or deleted if a storage period prescribed by the aforementioned norms expires, unless there is a necessity for further storage of the data for the conclusion or fulfillment of a contract.

Each time our website is accessed, our system automatically collects data and information from the accessing computer. The following data is collected:

• Information about the browser type and version used
• The user’s operating system
• The user’s Internet service provider
• The user’s IP address
• Date and time of access
• Websites from which the user’s system accesses our website

The data is stored in our system’s log files. This data is not stored together with other personal data of the user. The legal basis is Art. 6 para. 1 lit. f GDPR. The data will be deleted as soon as it is no longer required for the purpose of its collection, at the latest after 7 days.

If you send us inquiries via the contact form or email, your details from the inquiry form or your email, including the contact data you provided there, will be stored by us for the purpose of processing the inquiry and for follow-up questions. We will not share this data without your consent.

The legal basis for data processing, if the user has given consent, is Art. 6 para. 1 lit. a GDPR. The legal basis for processing data transmitted in the course of sending an email is Art. 6 para. 1 lit. f GDPR. The data will be deleted as soon as it is no longer required for the purpose of its collection, at the latest after the expiry of statutory retention periods.

For online appointment booking, we use the Doctolib service provided by Doctolib GmbH, Unter den Linden 21, 10117 Berlin. If you access the Doctolib platform via the “Book an appointment now” button on our website, you leave our website and enter a third-party platform. Doctolib’s privacy policy applies from this point onwards. Doctolib’s privacy policy can be found at: www.doctolib.de/datenschutz

We have concluded a data processing agreement with Doctolib in accordance with Art. 28 GDPR. The legal basis for the integration is Art. 6 para. 1 lit. b GDPR (performance of a contract).

Our website uses cookies. These are small text files that your web browser stores on your device. Cookies help us to make our offer more user-friendly, effective, and secure.

We distinguish between technically necessary cookies and optional cookies:

• Technically necessary cookies enable basic functions such as page navigation, language selection, and security. The website cannot function correctly without these cookies. Legal basis: Art. 6 para. 1 lit. f GDPR.
• Optional cookies (analytics, marketing) are only set with your explicit consent. You can revoke your consent at any time via our cookie banner. Legal basis: Art. 6 para. 1 lit. a GDPR.

Consent can be revoked at any time with effect for the future. To do this, you can adjust your cookie settings via the “Cookie Settings” link in the footer of this website.

This website uses Google Analytics 4 (GA4), a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”).

Google Analytics uses cookies that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. We use Google Analytics exclusively with activated IP anonymization. This means that your IP address will be truncated by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area.

We have concluded a data processing agreement with Google in accordance with Art. 28 GDPR. Google Analytics is only activated with your explicit consent in accordance with Art. 6 para. 1 lit. a GDPR. Data transfer to the USA is based on the EU Commission’s standard contractual clauses.

You can prevent data collection by Google Analytics by revoking your consent via the cookie banner or by installing the browser add-on to deactivate Google Analytics: tools.google.com/dlpage/gaoptout

Further information on data protection at Google can be found at: policies.google.com/privacy

This website uses Google Ads, an online advertising service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. As part of Google Ads, we use so-called conversion tracking. If you click on an ad placed by Google, a cookie for conversion tracking is set. These cookies expire after 30 days and are not used for personal identification.

The information obtained using the conversion cookie is used to generate conversion statistics for Ads customers who have opted for conversion tracking. We learn the total number of users who clicked on our ad and were redirected to a page tagged with a conversion tracking tag. However, we do not receive any information that personally identifies users.

The legal basis is your consent in accordance with Art. 6 para. 1 lit. a GDPR. Data transfer to the USA is based on the EU Commission’s standard contractual clauses. Further information can be found at: policies.google.com/privacy

This website uses the Meta Pixel from Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. The Meta Pixel is a JavaScript code snippet that allows us to track the actions of visitors on our website after they have been redirected to our website by clicking on a Meta advertisement (Facebook/Instagram).

With the Meta Pixel, we can track the effectiveness of advertisements for statistical and market research purposes and optimize future advertising measures. The collected data is anonymous to us; we cannot draw conclusions about the identity of the users. However, the data is stored and processed by Meta, so a connection to the respective user profile is possible, and Meta can use the data for its own advertising purposes in accordance with Meta’s Data Policy.

The Meta Pixel is only activated with your explicit consent in accordance with Art. 6 para. 1 lit. a GDPR. We have concluded a joint controller agreement with Meta in accordance with Art. 26 GDPR. Data transfer to the USA is based on the EU Commission’s standard contractual clauses.

You can object to data processing by the Meta Pixel at: facebook.com/settings?tab=ads
Further information on data processing by Meta: facebook.com/about/privacy

You have the following rights regarding your personal data stored with us:

• Right of access – You have the right to request confirmation as to whether we are processing personal data concerning you (Art. 15 GDPR).
• Right to rectification – You have the right to request the immediate rectification of inaccurate personal data (Art. 16 GDPR).
• Right to erasure – You have the right to request the erasure of your personal data, provided that the legal requirements are met (Art. 17 GDPR).
• Right to restriction of processing – You have the right to request the restriction of processing, provided that the legal requirements are met (Art. 18 GDPR).
• Right to data portability – You have the right to receive your data in a structured, commonly used, and machine-readable format (Art. 20 GDPR).
• Right to object – You have the right to object at any time to the processing of personal data concerning you (Art. 21 GDPR).
• Right to withdraw consent – If processing is based on consent, you have the right to withdraw it at any time with effect for the future (Art. 7 para. 3 GDPR).

To exercise your rights, please contact: info@toonytherapy.com

You have the right to lodge a complaint with a data protection supervisory authority regarding our processing of your personal data. The competent supervisory authority for ToonyTherapy GmbH is:

State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia
Postfach 20 04 44
40102 Düsseldorf
www.ldi.nrw.de

This Privacy Policy is currently valid and was last updated in May 2026. Due to the further development of our website and offerings or due to changed legal or regulatory requirements, it may become necessary to amend this Privacy Policy. The current Privacy Policy can be accessed and printed at any time on the website under the “Privacy” link.